PRIVACY POLICY
Cape Paragliding
Last Updated: February 14, 2026
1. Introduction
Cape Paragliding (“we,” “us,” or “our”) operates the website www.capeparagliding.co.za and provides tandem paragliding experiences in Cape Town, South Africa. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa (Act No. 4 of 2013) and applies to all personal information we collect through our website, in-person interactions, phone communications, and any other related services.
2. Information We Collect
2.1 Personal Information You Provide
When you book a paragliding experience with us, we collect the following information:
- Full name
- Contact information (email address, phone number)
- Age and weight (required for safety purposes)
- Medical information (any conditions that may affect your ability to fly safely)
- Emergency contact information
- Payment information (processed through secure third-party payment providers)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
2.3 Photos and Videos
With your consent, we capture photos and videos during your paragliding flight using GoPro cameras and other recording devices. These images and videos may include your likeness and the experience itself.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your bookings
- To ensure safety during paragliding activities
- To communicate with you about your booking, including scheduling and weather updates
- To process payments
- To comply with legal requirements, including SAHPA (South African Hang Gliding and Paragliding Association) and SACAA (South African Civil Aviation Authority) regulations
- To provide you with photos and videos from your flight
- To improve our services and website
- To send you promotional materials and special offers (with your consent)
- To respond to your inquiries and provide customer support
- For marketing purposes, including on social media (only with your explicit consent for promotional use of your images)
4. Legal Basis for Processing
Under POPIA, we process your personal information based on the following lawful grounds:
- Consent: When you book a flight and agree to our terms
- Contractual necessity: To fulfill our obligations in providing paragliding services
- Legal obligation: To comply with aviation safety regulations and other applicable laws
- Legitimate interests: To improve our services and communicate with customers
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following circumstances:
- Service providers: Payment processors, website hosting providers, and email service providers who assist in our operations
- Regulatory authorities: SAHPA, SACAA, and other regulatory bodies as required by law
- Emergency services: In case of medical emergencies, we may share your information with emergency medical personnel
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In the event of a merger, acquisition, or sale of assets
All third parties with whom we share information are required to maintain the confidentiality and security of your personal information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems
- Encryption of sensitive information during transmission
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Booking and safety information: Retained for 5 years for legal and safety compliance purposes
- Financial records: Retained for 7 years in accordance with tax and accounting requirements
- Marketing consent: Until you withdraw consent or we no longer use the information for marketing purposes
- Website analytics: Typically retained for 26 months
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the following rights:
- Right to access: You may request access to the personal information we hold about you
- Right to correction: You may request correction of inaccurate or incomplete information
- Right to deletion: You may request deletion of your personal information, subject to legal obligations
- Right to object: You may object to the processing of your personal information for direct marketing purposes
- Right to data portability: You may request your information in a structured, commonly used format
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
- Right to lodge a complaint: You may file a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details provided in Section 13.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality and performance
- Provide targeted advertising
You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website. For detailed information about our cookie practices, please refer to our separate Cookie Policy.
10. Third-Party Links and Services
Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are available to individuals aged 14 and above. For participants under 18 years of age, we require parental or guardian consent before collecting any personal information. Parents or guardians must accompany minors during the booking process and sign consent forms on their behalf.
12. International Data Transfers
Your personal information is primarily stored and processed in South Africa. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Cape Paragliding
Email: info@capeparagliding.co.za
Phone: +27 67 405 1000
WhatsApp: +27 67 405 1000
Website: https://www.capeparagliding.co.za/
14. Information Regulator
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Phone: +27 10 023 5200
Website: https://inforegulator.org.za/
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
Cape Paragliding – Your Safety and Privacy Are Our Priority